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The Confident Communicator — Terms & Conditions & Code of Conduct

Welcome to The Confident Communicator, a coaching membership program delivered by Rhiannon Bush Life Coaching (RBLC). By joining this program, you agree to the following Terms & Conditions and Code of Conduct.

✅ Program Overview

Name: The Confident Communicator
Delivery: Online via Zoom or Phone
Included Each Month:

  • 1 x 60-minute 1:1 coaching session

  • 4 x 60-minute group coaching sessions

  • Access to private WhatsApp support community

  • Ongoing support via WhatsApp and email

Support Email:
📩 [email protected]
📩 [email protected]

💳 Payment Terms

  • Membership Fee: $397 AUD per month (recurring)

  • Payment Options: Upfront or Monthly

  • No lock-in contract

  • 7 days notice required to cancel your membership

  • No refunds (unless required by law)

💬 Coaching Services

Coaching is a thought-provoking, creative partnership to help you grow personally and professionally. It is not therapy, counselling, or medical advice.

All coaching is conducted in accordance with the International Coaching Federation’s Code of Ethics.

🧠 Client Responsibilities

By joining, you agree to:

  • Take full responsibility for your decisions and results

  • Show up prepared, on time, and engaged

  • Be open to feedback and willing to stretch yourself

  • Disclose if you’re under the care of a mental health professional

  • Understand that coaching may involve multiple areas of life (e.g. work, relationships, health)

🔐 Confidentiality

Your coaching relationship is confidential. We do not share your information unless:

  • There’s a risk of harm to yourself or others

  • We’re legally obligated (e.g. subpoena or court order)

  • You give written consent

Group sessions and WhatsApp discussions are also confidential—please respect others’ privacy.

💬 WhatsApp Community Guidelines

To keep our space safe, inclusive and productive:

  • Be kind and respectful at all times

  • Ask permission before giving advice

  • Do not private message members unless invited

  • No promotions, spam, or affiliate links

  • Keep content relevant to the program

👥 Group Coaching Conduct

To create an empowering space for everyone:

  • Share your own experiences—avoid comparisons or judgement

  • Stay on topic and be mindful of time

  • Allow space for others to speak

  • No recording or sharing group content outside the program

👤 1:1 Coaching Conduct

  • Sessions are 60 minutes

  • Cancellations require 24 hours' notice or the session may be forfeited

  • Be present, open, and ready to do the work

  • Communication is confidential unless required otherwise by law

🤝 Respecting the Coaching Team

We’re here to support you. Please:

  • Treat all RBLC coaches and team members with respect

  • Avoid passive-aggressive, emotionally charged, or excessive out-of-hours communication

  • Honour professional boundaries

  • Model the leadership and accountability you want to grow into

⚖️ Australian Legal Compliance

RBLC complies with:

  • Australian Consumer Law

  • State and Territory Fair Trading Acts

  • The Privacy Act 1988 (Cth)

We do not diagnose or treat mental health conditions. Coaching is not a replacement for professional therapy, financial advice, or medical support.

🚫 Breach of Code

Breaches may result in:

  • A formal warning

  • Temporary removal from sessions or groups

  • Permanent removal without refund

  • Legal action in cases of defamation, harassment, or misuse of materials

🔄 Changes to These Terms

These Terms & Conditions and the Code of Conduct may be updated at any time. Continued participation implies your agreement to the most current version.

✅ Your Agreement

By enrolling in The Confident Communicator, you confirm that you:

  • Understand and agree to these Terms

  • Will uphold the Code of Conduct

  • Accept responsibility for your experience and outcomes

Let’s build a courageous, respectful space for real growth and transformation—together.

 

This page is aligned with our Coaching Services Agreement.
All clients are required to read, understand, and agree to the full Terms & Conditions and Code of Conduct outlined here. These terms reflect the same policies in our legal Coaching Services Agreement (Version 1.4), including session usage, late/missed session policy, coach substitution, group conduct, privacy, and refund terms. Any discrepancies should default to the most recent version of the Services Agreement.